Privacy Policy

ByteQuest Pty Ltd ("ByteQuest", "we", "us", or "our") operates the website bytequest.pro. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this policy carefully. By using bytequest.pro, you consent to the practices described in this document.

1. Who We Are

ByteQuest Pty Ltd is an Australian company registered in New South Wales. Our registered office is located at Level 12, 1 Market Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Name and email address when you subscribe to our newsletter
• Name, email, and message content when you submit our contact form
• Name, email, game preference, and state when you register tournament interest
• Any other information you voluntarily provide to us

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and screen resolution
• Cookie data and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and improve our website content and services
• To send you our newsletter and gaming updates (only with your explicit consent)
• To respond to your enquiries and contact form submissions
• To notify you about tournament registrations and esports events
• To analyse website traffic and user behaviour to improve the user experience
• To comply with legal obligations under Australian law
• To detect and prevent fraud, spam, or abuse

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you subscribe to our newsletter or submit a form, you provide explicit consent for us to contact you.
• Legitimate interests: To operate, maintain, and improve our website and services.
• Legal obligation: Where required by Australian law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. For full details, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who assist us with email delivery, analytics, and website hosting, under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority in Australia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Any third parties we engage are required to handle your data in accordance with Australian privacy law.

7. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.

9. Newsletter Unsubscribe

Every newsletter we send includes an unsubscribe link. You may also unsubscribe at any time by emailing [email protected] with "Unsubscribe" in the subject line.

10. Children's Privacy

ByteQuest.pro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of bytequest.pro after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, ByteQuest Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.