Privacy Policy

ByteQuest Pty Ltd ("ByteQuest", "we", "us", or "our") operates the website located at bytequest.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our social gaming services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using bytequest.pro, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Communicate with us via email or phone

1.2 Information Collected Automatically

When you visit bytequest.pro, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Date and time of your visit

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy for full details on the types of cookies we use and how you can control them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and gaming services
• To respond to your enquiries and provide customer support
• To send you newsletters and updates (only if you have subscribed)
• To improve our website content, features, and user experience
• To monitor and analyse usage patterns and trends
• To comply with legal obligations and enforce our Terms of Service
• To protect the security and integrity of our platform

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription)
• Legitimate Interests: For website analytics, security, and service improvement
• Legal Obligation: Where required by Australian law
• Contractual Necessity: To provide services you have requested

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website (e.g., hosting providers, analytics services), subject to confidentiality obligations
• Legal Requirements: If required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
• Protection of Rights: To protect the rights, property, or safety of ByteQuest, our users, or the public

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your data from unauthorised access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years for customer service purposes.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected] or via our Contact page.

8. Children's Privacy

ByteQuest is strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

We primarily store and process data in Australia. If any data is transferred internationally (e.g., to cloud service providers), we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, ByteQuest Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.